Shipping – International

International shipping

*See below for customs and import duties information

After your payment is authorized and verified, it can take up to 24 hours for us to process your order, excluding weekends and holidays. Purchases made after 9 am GMT +8 will not be shipped out the next business day. If you order after 9 am GMT +8 on a Friday, your order will likely be shipped out the following Monday. Please allow 24-48 hours for your tracking details to be updated.

Shipping Times

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods.

Country Standard (business days) Express (business days)
Australia 7-14 days 2-5 days 
Canada 3-9 days  1-3 days 
France 6-12 days  1-3 days 
Germany 6-12 days  1-3 days 
Hong Kong 4-6 days  1-3 days 
Israel 4-6 days 2-4 days 
Italy 6-12 days  2-4 days 
Japan 6-9 days 2-4 days 
Netherlands 6-12 days  1-3 days 
Poland 6-12 days  1-3 days 
Singapore 5-7 days 1-3 days 
Spain 7-12 days  1-3 days 
Switzerland 6-12 days  2-4 days 
United Kingdom 6-12 days  1-3 days 
Rest of World 7-14 days  3-5 days

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on the shipment of the country. If it’s not included into the price, it will be shown during checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs upon arrival.

When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.