FAQs

Orders & Shipping

  1. When will my order be shipped?
    After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Tawaf is not able to control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
3. How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on shipment to the country. If not included in the price, they will be shown during checkout.For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs upon arrival.
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ORDERS & SHIPPING:
When will my order be shipped?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
 
Will I have to pay international taxes & duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Tawaf is not able to control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
 
How are taxes and duties calculated?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on shipment to the country. If not included in the price, they will be shown during checkout.For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs upon arrival.
 
What type of movement is used for the watch(es)?
We are using the Japanese Precision Quartz Movement which is one of the most well known in the industry.

If I’d like to amend something on my order, how do I go about doing that?

 
 
ABOUT THE WATCH:
 
Are the Tawaf watches made of stainless steel?
Yes, they are.
 
Are the Tawaf watches anti-scratch?
Yes, the watches are anti-scratch.
 
Are Tawaf watches waterproof?
The Classic, Sultan and Amal Collections have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty.
 
Can Tawaf watches be customized?
Yes, to a certain extent as you can choose from the silver or gold casing and some watches allow you to change the straps from a canvas strap to a leather strap and vice versa.
 

What type of leather is used for the watch(es)?

Our leather straps are made of genuine cow-hide leather.
 
What is the glass made of?
The glass we use for our watches are made of hardened mineral crystal.
Can I custom
 
Is there a warranty for the watch(es)?
Yes, there is for 2 years.
 

What type of battery does Tawaf watch(es) use?

tbc

 
How do I replace my battery?
tbc